TERMS & CONDITIONS
By using our site & ordering any of our products, you agree to be bound by these terms & conditions.
Throughout the site, the terms “we”, “us” and “our’ refer to ALEXIA RAISI. With placing an order on alexiaraisi.com you warrant that you are at least 18 years old or have parents’ permission to buy from us.
The price applicable is that set at the moment on which you place your order. Shipping costs and payment fees are calculated and reviewed by the buyer before completing the purchase.
Credit card information is only submitted inside PayPal’ s secure environment and is never disclosed to us.
Delivery within the E.U. is not subject to duties or additional taxes. However, if you are a customer from a non E.U. country, you might be asked to pay further duties at customs’ control. Cross-border deliveries are subject to possible inspection by the relevant custom authorities. We have no control over possible additional charges or inspections.
We reserve the right to change or terminate any aspect of our site and all included information without notice. Your continued use of our site or any of its services after any changes will indicate your acceptance of such changes.
Events outside ALEXIA RAISI’ s control shall be considered force majeure.
All personal information you provide us with regarding an order, such as name, shipping address etc. – will only be used for the completion of this order. All electronic contact information (i.e. e-mail address) you submit as subscription to our newsletter will only be used for this purpose. You can opt-out from this list at any time using the unsubscribe button at the bottom of our emails. E-mail or other contact information given during checkout may be used to contact you regarding any issues with your order.
PRICING & PAYMENT
Prices shown on the website are in Euros and are inclusive of Value Added Tax (VAT). If your card is not charged in Euros but in other currencies then you will be charged in accordance to the exchange rate of the day your card issuer proceeds with the transaction.
The price applicable is that set at the date on which you place your order.
Shipping costs are not included in item prices as they are dependent on destination. All shipping and handling fees are calculated and presented to the buyer before final confirmation of the purchase.
We use PayPal who in turn accepts all major credit cards.
You don’t need to have an account with PayPal – you can check out as a guest where you submit your credit card information inside PayPal’s secure environment just for the transaction at hand.
Please note that we do not receive any of your credit card information.
Please make sure that the PayPal payment can be completed within 2 days or the order will be canceled and the item will be relisted.
All products remain the company’s property until full payment is made.
All packages are sent as ‘REGISTERED POST’ via Hellenic Post providing a tracking number.
Ready-to-ship items are dispatched within 3 business days or less of payment. (excluding weekends, strikes, public holidays etc.)
■ All items on an order ticket are combined into one package heading to the provided shipping address to reduce shipping costs. If you wish otherwise you need to make separate orders or contact us before purchasing.
■ No expedited shipping is available.
■ We are not responsible for loss or damage during transit.
■ Please make sure that the shipping address you provide is correct as we are unable to redirect orders once they are on their way to you.
■ Possible customs and import duties are levied by the receiving country and are therefore the buyer’s responsibility.
AVERAGE DELIVERY TIMES in business days:
2-3 in Greece
5-8 to Europe
8-15 to the U.S.
10-30 elsewhere globally
■ Please allow for extra time during peak seasons like Christmas & holidays, during which all postal services are very busy!
■ Estimated delivery times are to be used a guide only and commence from the dispatch date.
■ We are not responsible for any delay caused by relevant custom authorities.
■ Keep in mind that you may have to visit you local post office to pick up your order providing identification.
RETURNS & CANCELATIONS
■ You may return the items delivered to you within 14 days upon delivery date by return shipment without stating any reason. Note that all shipping return costs are to be paid solely by the costumer. In such a case you will receive a refund equal to the returned product’s value.
■ All items should return to us unused and with their tags attached, in their original undamaged packaging. We cannot accept any items that are damaged, worn, washed or soiled and we may send them back to you and/or a refund will be refused.
■ If a package is unclaimed you might have to pay a handling fee. Please contact us for more information on the process in this case.
■ Exchanges are possible between sizes for the same design as long as availability allows.
■ Cancelations are accepted before an order is shipped in which case you will receive a full refund. After the order has left you will be charged both sending and returning costs to cancel. All of the above apply.
■ You are advised to return items using shipping with a tracking number for safe delivery confirmation purposes.
We will proceed with a refund or an exchange only after we have received the package and the items are in new condition as described above.
■ If we are at direct fault of the reason why you are returning an item (wrong item or size, faulty items etc.) we will refund you the full item value as well as both send and return shipping costs.
■ We ensure the careful and secure packaging of all items that leave our facilities. We cannot take responsibility for items lost or damaged in transit. We recommend seeking possible insurance coverage from your local Postal services.
Please contact us for further information.