SHIPPING
+ DOMESTIC ORDERS
All packages sent within Greece are sent via Geniki Taxydromiki courier Service or the Box Now locker network.
Ready-to-ship items are dispatched within 1-5 business days of payment. (excluding weekends, strikes, public holidays, announced shop closure periods etc.)
AVERAGE DELIVERY TIMES after dispatch is 1-3 business days within Greece.
+ We offer FREE SHIPPING in Greece for all orders over 250€.
■ All items on an order ticket are combined into one package heading to the provided shipping address. If you wish otherwise you need to make separate orders or contact us before purchasing.
■ Please make sure that the shipping address you provide is correct as we are unable to redirect orders once they are on their way to you.
■ If you choose the Box Now delivery option please leave us a note with the desired Box Now locker – otherwise we will choose the nearest available to the shipping address.
■ Please allow for extra time during peak seasons like Christmas & holidays, during which all postal services are very busy!
If special conditions apply causing shipping delays (strikes, extreme weather conditions etc) we will contact you with more information.
■ Estimated delivery times are to be used a guide only and commence from the dispatch date.
+ INTERNATIONAL ORDERS
Due to the new packaging regulations in the European Union and the tariffs imposed on imported goods in the USA we are currently suspending all international shipments.
If you live outside of Greece and want to place an order please send us an email to al**************@***il.com including your country of residence and we’ll look into your domestic law and inform you if we can accommodate your order.
RETURNS & CANCELATIONS
■ You may return one or more items of your latest order within 14 days of the delivery date using the order cancellation form found on My Account on the footer of every page of this website or by clicking here.
You can return all or part of your order without stating any reason. Note that all shipping return costs are to be paid solely by the customer. In such a case you will receive a refund equal to the returned product’s value, other wise shipping costs will be deducted from your refund.
■ Returning items must be shipped providing a tracking number to ensure their safe delivery.
■ All items should return to us unused and with their tags attached, in their original undamaged packaging. We cannot accept any items that are damaged, worn, washed or soiled and a refund will be refused.
■ All products are quality checked and handled carefully to ensure the best condition.
■ If we are at direct fault of the reason why you are returning an item (wrong item or size sent, faulty items etc.) contact us immediately & we will replace the item where possible or refund you the full value as well as both send and return shipping costs.
■ If a package returns to us unclaimed you might have to pay a handling fee for re-shipping. Please contact us for more information on the process in this case. Unclaimed packages will refund only the cost of the items, not the shipping fees.
■ Exchanges are possible between sizes for the same design as long as availability allows. Please contact us on al**************@***il.com to help you out with this process.
■ Cancellations are accepted before an order is shipped in which case you will receive a full refund. After the order has shipped you will be charged both sending and returning costs to cancel. All of the above apply. A Withrawal / Cancellation form must be submitted before we accept any returns.
■ We ensure the careful and secure packaging of all items that leave our facilities. We cannot take responsibility for items lost or damaged in transit. We recommend seeking possible insurance coverage from your chosen shipping method.
Please contact us for further information.